Taking the customer experience to the next level
Although electronic or digital signatures have increased efficiencies and improved customer experiences, they no longer necessarily offer you a competitive edge. Well, that’s if you take into account that research conducted in 2021, found that 95% of organizations either currently use e-signatures or plan to use them in the near future.
These days, most customers and counterparties expect electronic signatures to be standard practice. So, for those of you who haven’t adopted electronic signatures as part of your processes – you are being left behind.
To gain a competitive edge, look at the bigger picture and connecting more tools to your eSignature capabilities. For example, one of the recommendations is to use integrations that will automatically fill in agreement information.