What is Automation?
Automation refers to replacing repetitive or mundane tasks with technology, which can come
in the form of hardware or software, where you reduce the amount of human intervention
needed to carry out such tasks.
It can be something as simple as a programmed on/off switch, but can also be
something very complex that requires high-level algorithms to be carried out, like collecting
data based on certain predetermined parameters.
Why is automation important?
It is necessary in any modern business, and should be included in any Digital Transformation strategy, as it frees up the time and skills of the employees, to focus on more important tasks, and let’s the technology take care of the mundane.
Not only does it free up employee time, but it also provides a much more reliable execution of tasks, where human error isn’t a factor. As it will do all the same tasks, the same way every time. This also makes these tasks more predictable and manageable.
Today’s businesses also rely heavily on “big data”. Big data makes it almost impossible for a normal person to make sense of, or manipulate the data to benefit the business – this is yet another reason automation is vital for modern business. And as a result, the software can be programmed to process all that data and present it in a way that businesses can use it for improvement.
Challenges of automation
While automation is a must-have for modern businesses, that doesn’t mean it won’t come with its own set of challenges you will need to overcome.
Firstly, you will have to find the right kind of automation system that works for you and your business. This means – not only finding it, but also implementing it into your business processes, and making sure it works correctly.
Secondly, there will be costs involved. You will need to get the technology, and once you’ve gotten it there will be some necessary upkeep (whether it be regular updates, bug fixing or general repairs). This also means you will need someone with the right skills to perform such tasks. But don’t worry, the cost of upkeep on automation is highly overshadowed by the ROI when you utilise automation in your business.
Lastly, you can expect some resistance from employees. For a lot of people, it means replacing people with technology. While this may be somewhat the case, the purpose of it is to take care of the rudimentary and allow employees to utilise their actual skills. And, as we discussed in the point above, there is also a big job market for those who are skilled in implementing, managing and upkeep of automation systems.