What is digital transformation?

Digital transformation” is one of those terms that people bandy about so often you feel as though you should know what it means. At the same time, it’s used so broadly that it seems almost meaningless! 

So,  what is it really about?

In short, digital transformation is the process of transforming businesses utilising digital technology – replacing manual processes with digital processes or replacing older digital technology with newer digital technology.

Conclude Digital Transformation

Importance of digital transformation for your organization

Whether you are a small one-person business or a large enterprise, digital transformation is a “must-do”. 

You could even argue that it is even more critical for small businesses because it will reduce the time, resources, and costs associated with labour-intensive manual work!

Read more…

The importance of Digital transformation is a big topic. To make navigating your way through it a bit easier, we have curated a list of online resources where you can learn more: 

The Nine Elements of Digital Transformation

A Framework for Digital Business Transformation

Six Stages of Digital Transformation

A Step-By-Step Guide to Digital Transformation

For example:

  • Digitising your business processes enables the kind of tracking tools that will help you monitor and improve service delivery, overall customer satisfaction and customer loyalty.
  • Implementing electronic signatures will simplify your documentation and approval processes in a secure and legally binding manner. 
  • Digital marketing allows you to reach a larger audience at a lower cost while collecting valuable data and analytics about your campaign and target market.
  • An online store or makes it easier for customers to buy from you and has the added benefit of allowing youhttps://concludesa.atlassian.net/secure/BrowseProjects.jspa to track customer purchasing patterns.

Getting started: Common practices

In a post-COVID world, all organisations must adapt to how business has changed or risk falling their competitors who have embraced the “new normal”.

Digital transformation will be different for each organisation and the different challenges, demands and processes they face. However, some common practices provide a basic framework for how to approach digital transformation.  

As a starting point, you will want to consider in which areas of your organisation digitisation can help you:

  • Improve customer experience, 
  • Enhance operational agility, 
  • Empower and enable your team, and 
  • Integrate systems and processes.  

To sum up, digital transformation uses technology to improve or replace processes, increase efficiency and enables organisations to keep up with trends in a fast-paced, ever-changing digital world.

If you’d like to learn more about how we can help you digitally transform your organisation,
why don’t you get in touch?



The Legality of Digital Signatures in South Africa

Digital signatures may seem like new technology, but they have been around since the 1970s! 

Their legal status is firmly established under South African law, and digital signatures are accepted as legally binding under South Africa’s ECT Act.

The Past

The first “primitive” form of digital signatures was developed in 1977 by Ronald Rivest, Adi Shamir, and Len Adleman, who invented the RSA Algorithm. This technology was used for the first digital signatures.

With the evolution of technology in the last two decades, digital signatures have grown in popularity and developed broader applicability.

The Present

There are currently three diffe

rent levels of digital signatures recognised as valid:

  • Click-to-Sign Electronic Signatures,
  • Basic/Standard Electronic Signatures,  and
  • Advanced/Qualified Digital Signatures.

Each level comes with increasing levels of assurance and verification.

Types of electronic signatures

 

 

 

 

 

 

 

 

 

 

 

 

 

Click-to-sign electronic signatures

These provide almost no assurance or verification and are mainly used for basic activities like signing off on a received package from a courier service.

Basic or standard electronic signatures (SES)

An SES provides a mid-level of assurance and verification, as they incorporate cryptographic digital certification, user confirmation, and user action, with the use of an OTP, sent to the signer’s cell phone.

These signatures can be used for business purposes, like HR documents, agreements between businesses, consumer agreements, and short-term real estate documents. However, their legality is still questionable, as there is room for fraud or counterfeit.

Advanced digital signatures

Advanced Digital Signatures (also known as qualified digital signatures)  provide the highest level of legal assurance and verification.

These signatures use the same cryptographic digital certification as basic electronic signatures, but they also make use of biometric verification, assigning the signee a unique signing key, and identity verification through a qualified Certificate Authority. These all of which include an uncompromisable time-stamp for long-term certification.

Signatures of this level can generally be used for some legally binding documents, recognised in a court of law.


The Future

With the growing popularity of electronic and digital signatures, their cost, time and planet-saving capabilities, and the development of new technologies, one can be assured that digital signatures will most likely eventually become the only acceptable means of signing documents.

Technologies are being created to ensure 100% assurance and identity verification remotely. This combined with the tracking, data integrity, and storage mechanisms already in place for electronic forms and digital signatures, means that digital signatures will continue to provide more security, validity and be far more legally binding than the archaic handwritten pen-to-paper signatures we have used for so long.