Artificial Intelligence in Automation

What is Artificial Intelligence?

In its simplest form, Artificial Intelligence or AI is a field that combines computer programming and large data sets, to enable complex problem-solving. AI is the engineering of machines – mainly computer programs – to be “intelligent”. The goal of AI is to understand and mimic human intelligence, without the need to confine itself to biological barriers that we as humans have.

Artificial Intelligence in Automation

 

 

 

 

How does AI integrate with Automation?

 

 

 

 

 

 

As we briefly discussed in our previous post on Robotic Process Automation, AI shouldn’t be confused with RPA, or even automation on its own. Rather, AI can be incorporated with your automation, in order to achieve more complex methods of automation, this is better known as Intelligent Automation (IA) or Intelligent Process Automation (IPA).

Automation is designed in order to complete mundane or repetitive tasks, however, when you implement AI elements, such as machine learning or deep learning, you have a very powerful tool at your disposal. IA provides benefits from both the automation side – improved efficiency, accuracy, reliability, scalability and the AI side – insights, flexibility, ability to adapt and increased processing power.

Being able to combine your automated business processes with the AI capabilities such as Natural Language Processing (NLP), computer vision, facial/image recognition, allows you to utilise your automation, not only for completing simple repetitive tasks, but also delivering more personalised content, goods and services to customers, interpret and take action on data and analytics, change and adapt with business and market needs, and many other benefits

 

Conclusion

Artificial Intelligence is not to be confused with automation, but integrating AI elements into your automation processes can be a very useful and powerful tool. AI is designed to mimic human intelligence as closely as possible, adapting and learning as it goes along to better deliver and perform its purposes, and provide valuable insight to many business strategies.

 

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