Vacancy: UX Researcher

The Basics


Industry
: IT – Software

Reports into:  IT Project Manager

Location:  JHB Area, remote

Role type:  Contract – 12 months

About the Role

The Product Design team oversees the strategy, ideation, design, plan and execution of all digital products and features created for users.

What you will do:

  • Guide the UX strategy and direction of design sprints
  • Facilitate design thinking workshops
  • Identify the best research approaches to get the right answers based on research questions, timing and resources
  • Conduct exploratory interviews with clients
  • Conduct or guide UX research internally and externally
  • Conduct support staff interviews with clients
  • Synthesize research findings into actionable insights and recommendations that your stakeholders and peers can act upon
  • Find ways to improve the overall UX maturity of the organization

Skills and Qualifications required

  • 3+ years conducting user research for digital products with demonstrated business impact on the
    products you worked on
  • Deep knowledge of an array of user research methodologies
  • Passion for defining and solving problems
  • A solid grasp of user-centered design, user research, user testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns
  • Ability to design and conduct usability studies – i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
  • Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
  • Experience managing communications with clients and stakeholders
  • Experience facilitating workshops with cross-functional teams
  • Experience integrating user research into product designs and design practices
  • Excellent communication skills, including written, verbal, and presentation
  • Strong project management skills, including the ability to execute several projects concurrently
  • Experience with remote testing tools
  • Demonstrated skills developing use cases and scenarios, creating process flows, wireframes, and other UX deliverables
  • Experience with both native mobile and responsive web design
  • Ability to work effectively both individually and as part of cross-functional teams
  • Positive attitude, collaborative spirit, and openness to giving and receiving feedback

SHARE YOUR WORK

A portfolio demonstrating expertise and ability to articulate processes is required for consideration.

Interested?

Apply Now

Electronic Forms (e-Forms) – What you need to know

Electronic Forms (e-Forms) and what to know…

We all know what a form is.

A document that requires the person to fill in the information in specified fields.

For a long time forms have come physically, using pen-to-paper-based methods – and are still used today.

Whether you have gone to home affairs, applied your child to a school, or opened a bank account, you have to fill in a form or forms to either start or complete the process.

Nowadays, with most of the world based online, or things needing to be done remotely – the world is shifting to a new norm – Electronic Forms or “e-Forms”.

Electronic Forms (e-Forms)

 

What are electronic forms (e-Forms)?

The same principle applies to e-Forms, where a user needs to fill in the information in specified fields – only now, it will be done using a web browser or software application, digitally.

e-Forms allow the data filled in to be captured validated and submitted for processing remotely and far more efficiently.

Benefits of Electronic Forms (e-Forms)

e-Forms have many benefits, for the creator, the submitter, and the processor.

e-Forms are very simple, easy to use, and quick to submit. Allowing users the ability to reach and complete forms electronically means they can access it anywhere with an internet connection, and save time and money from printing, scanning, and mailing costs (this goes both ways).

The creator of an e-Form can send the form to the submitter immediately, through email or IM apps, reducing time spent waiting to send and/or receive these forms, they also can have full control of the data needed for the form-making certain fields required, only allowing specific data types (numerical or text) and even setting character limits on fields.

This control over the data on e-Forms gives real-time feedback to the submitter if there is an error or missing information – this ensures only the correct and the completed form will be submitted for processing.

If forms are electronically received and stored, and their information is correct and complete, this saves time and money for the processor. The processor doesn’t have to waste money or space on storing large amounts of paper forms, or waste time going through all the forms to reject incomplete or incorrect forms.

 

 

 

What can electronic forms be used for?

 

 

 

With the control, the e-Form creator has over the data, data types, and even the visuals of the e-Forms, how easy it is to send, complete, and return, and how simple it is to process without error, and the technology we have at hand – the use of e-Forms is virtually endless.

e-Forms can be used in any circumstance where data needs to be collected and processed. From something as simple as a survey to general HR and even complicated accounting tasks.

e-Forms are especially useful when data needs to be collected in an agile manner, requires accuracy, and ideal data protection.

With the development of electronic and digital signatures, and their accuracy and legality – eForms can now even be used for certain legally binding documents, saving time and money in those processes as well.

Vacancy: Technology Solution Planner

The Basics


Industry
: IT – Software

Reports into:  IT Project Manager

Location:  JHB Area, remote

Role type:  Contract – 7 months

About the Role

Provide approvals to architecture decisions required by the solution engineer in order to enable the eCommerce solution needed by the Pods.

What you will do:

  • Develop the applications required to meet the architected solution.
  • Perform research on emerging and current technologies that will be utilised
  • Defining and documenting architectural patterns to be consumed by developers.
  • Review and guide development teams on software development industry leading practices

Qualifications required

  • Matric
  • Degree or Diploma advantageous

Interested?

Apply Now

Diagram illustrating types of electronic signatures

Electronic and Digital Signatures – Knowing your buzz words!

Electronic and Digital Signatures, the new “norm” as we know it?

Signatures have been a part of society for almost as long as civilization itself. Signing is an accepted method of confirmation whether it is an artist declaring their work, a binding agreement, or even receiving a package.

The evolution of cryptography and technology in recent years, means electronic signatures or e-signatures have become ever more common. Their security and convenience mean that they are replacing “wet” signatures in many contexts.

What are e-signatures?

E-signatures allow people and entities to identify and authenticate themselves, and even digitally sign electronic documents, data, and records. Much of the world – especially the business world – has moved online and this, coupled with the need to reduce paper waste has resulted in the wider use of electronic signatures.

Operating almost exclusively electronically and online is the new norm, and this has made e-signatures a crucial component of business in a post-COVID world.

Types of e-signaturesBlog Post image Digital and electronic signatures

There are many different types of
e-signatures, each of which varies in terms of how they are applied, how they are captured, and what they can be used for.

A Click-to-Sign signature is the most commonly used form of electronic signature. Click-to-sign allows users to enter a simple signature (usually a typed name or ID number, or template image signature) to acknowledge their signature and identify themselves. It is mainly used to  sign simple documents like deliveries – they offer little legality or protection since it is difficult to confirm who signed them.

Basic or standard electronic signatures offer a little more protection and help ensure the reliability of the signer, as they are protected with a cryptographic digital certificate, user confirmation and action (such as an OTP sent to their cell phone), and a trusted timestamp. In addition to cryptographic digital certification, the user and actions are used to verify the identity of the signer. The secure timestamp gives the  signature long-term validity.

Lastly, there are digital signatures, of which there are two types: advanced and qualified e-signatures. The terms electronic signature” and “digital signature” are often used interchangeably, however, a digital signature is a highly secure type of digital signature, and currently has the highest trust and authority for e-signatures.

An advanced electronic signature (AES) uses similar technology to standard electronic signatures but adds an extra layer of security and reliability by assigning a unique “signing key” to every signatory. This signing key links a user’s registered and verified identity to each of their signatures, allowing for proven identity.

A qualified electronic signature (QES) is slightly better than an AES, as the signer’s identity is verified by a qualified Certificate Authority when registering for the digital certificate.

Current issues with Electronic and Digital Signatures

E-signatures have gained a lot of traction recently and some forms of e-signaturesmay even do a better job of identifying and confirming the signature of a signatory.

Some industries and authorities still do not fully accept the validity of documents signed electronically or digitally, however. Because it can be difficult to determine whether the correct signatory signed the document, knows they signed it, and that it wasn’t tampered with. It means that certain circumstances require a physical presence of the signatory and witnessing the document being signed.

Although AES and QES were developed to overcome these shortcomings and do it well, they are comparatively new technologies. It will still take some time to normalise their use and get them approved across the board.

That said, advances in technology, digital transformation, and the growing need to conduct business remotely and online mean that it’s only a matter of time before electronic signatures become the norm.

If you’d like to know more about how to implement digital signatures in your organization, why not contact us?


 What is Digital Transformation?

Digital transformation uses Technology!

“Digital Transformation” is one of those terms that people bandy about so often you feel as though you should know what it means. At the same time, it’s used so broadly that it seems almost meaningless! 

So,  what is it really about?

In short, digital transformation is the process of transforming businesses utilising digital technology – replacing manual processes with digital processes or replacing older digital technology with newer digital technology.

Conclude Digital Transformation

Importance of digital transformation for your organization

You could even argue that it is even more critical for small businesses because it will reduce the time, resources, and costs associated with labour-intensive manual work!Whether you are a small one-person business or a large enterprise, digital transformation is a “must-do”. 

Read more…

The importance of digital transformation is a big topic. To make navigating your way through it a bit easier, we have curated a list of online resources where you can learn more: 

The Nine Elements of Digital Transformation 

A Framework for Digital Business Transformation

Six Stages of Digital Transformation

A Step-By-Step Guide to Digital Transformation

For example:

  • Digitising your business processes enables the kind of tracking tools that will help you monitor and improve service delivery, overall customer satisfaction and customer loyalty.
  • Implementing electronic signatures will simplify your documentation and approval processes in a secure and legally binding manner. 
  • Digital marketing allows you to reach a larger audience at a lower cost while collecting valuable data and analytics about your campaign and target market.
  • An online store or makes it easier for customers to buy from you and has the added benefit of allowing you to track customer purchasing patterns.

Getting started: Common practices

In a post-COVID world, all organisations must adapt to how business has changed or risk falling their competitors who have embraced the “new normal”.

Digital transformation will be different for each organisation and the different challenges, demands and processes they face. However, some common practices provide a basic framework for how to approach digital transformation.  

As a starting point, you will want to consider in which areas of your organisation digitisation can help you:

  • Improve customer experience, 
  • Enhance operational agility, 
  • Empower and enable your team, and 
  • Integrate systems and processes.  

To sum up, digital transformation uses technology to improve or replace processes, increase efficiency and enables organisations to keep up with trends in a fast-paced, ever-changing digital world.

If you’d like to learn more about how we can help you Digitally Transform your organisation, why don’t you get in touch?