Operational systems require constant monitoring and support to ensure ongoing performance.
Our hosting architecture provides the ability to continuously monitor server and application performance so that system downtime is minimised. In addition we have established, and regularly test, robust backup and disaster recovery processes to ensure system continuity were a disruptive event to occur.
Through partnerships with trusted third parties, we have access to call centre facilities and networks of mobile technicians to provide on-line and on-site technical assistance and training.
Our monitoring and support credentials include:
- Continuous real-time monitoring of systems and service level agreements
- Robust hosting environment
- National network of support consultants
- Support desk during client-defined office hours